Complaint Procedure

Make A Complaint

We hope that most problems can be sorted out easily and quickly at the time they arise with the doctor/member of staff concerned. However, if your problem cannot be sorted out this way and you wish to make a complaint, please either write to the Practice Manager or email us via EMIS Access. This service will allow you to send emails directly into your patient record under a secure network. Please visit reception with ID where you will be registered for this service. 

The Practice is no longer able to accept email requests for clinical matters including complaints via the Practice email.

We aim to acknowledge complaints within 2 working days and aim to have looked into the matter within 25 working days of the date when you raised the complaint with us. We shall then be in a position to offer you an explanation, or a meeting to explain our findings.

If we have 'NOT' addressed your concerns to your satisfaction and you wish to pursue the issues further under the NHS Complaints Procedure, you have the right to ask the Health Service Ombudsman to consider your case. This is the second stage of the NHS Complaints Procedure. The Parliamentary and Health Service Ombudsman is an independent body which can carry out investigations into complaints about unfair or improper actions, or poor service by the NHS in England. You can contact them by telephoning: - 0345 015 4033 (local rate) or by writing to:

The Health Service Ombudsman for England:

Millbank Tower


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