You can then order your repeat medication in one of 3 ways:
1.You can order repeat medication online, using PATIENT ACCESS You will need to register for this service at the practice
If you are on regular medication the easiest way to obtain your repeat prescription is to do it from within this website using PATIENT ACCESS. This will be easier for you and reduce our use of paper.
Please register with PATIENT ACCESS (please see below) it's simple.
2. You can continue to order in the usual way by either posting your repeat to us, or hand in at reception.
3. Some pharmacies will deal with your repeat prescription on your behalf.
N/B - We do not accept telephone requests for repeat prescriptions
Whichever method you choose, your prescription will be ready for collection after 2 working days after your order. Please speak to a receptionist for further information.
Urgent Prescription Requests
It is your responsibility, or your carer’s responsibility to order medication in a timely manner.
For safety reasons, as of 1st July 2015, we will no longer be accepting ‘urgent’ prescription requests unless the circumstances are exceptional.
Exceptions may be made where missing medication is likely to cause significant harm, such as medicine for cancer, epilepsy, diabetes and psychosis.
Please note that generating a prescription from a written request from a hospital Clinician will also take 2 working days.
If you have a query about your medication please contact reception after 2pm to leave a message or email via EMIS Access (you will need to be registered for this service, please enquire at reception for further details). We aim to provide an answer to medication queries within 2 working days of receipt.
Prescription Ordering Direct Service
NHS Prescription ordering direct (POD) service is the easy way for you to order your repeat prescription from Monday 22nd May 2017. Call 024 7624 6072 Monday to Friday between 8.00am and 5.00pm.
Currently there are 20 GP practices in Coventry and Rugby that are signed up to the POD service, giving opportunity for these practice patients to call a dedicated number to speak to an experienced health professional when needing to reorder a repeat prescription.
Patients are advised to:
- Please check your medication cupboard before ordering
- We ask patients to order their prescription when they have 5 days of medication left
- If you have a build up of medication please let us know so that we can adjust the quantities, so that everything falls in line
- Please do not order 'just in case'. If you need the medication in future then you will still be able to request it
- Let us know if you have stopped taking any of your medicines
Please click here to view the POD leaflet for more detail about the service
Prescribing of over the counter medicines:
Prescribing of over the counter medicines is changing. Your GP or nurse will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
Please click on the link below.
We review your medication on a regular basis. The date of your next review will be situated at the bottom of the repeat request slip. A medication review will enable us to make sure that you are taking what you need. It is also an opportunity to review your medical condition(s).
If you have an appointment with a doctor and you know that your medication needs to be reviewed soon. Please discuss this with the doctor involved. This may avoid you having to make another appointment simply for a medication review.
N/B: Please be aware that if a Medication Review has not been completed medications can be withheld.
Please check with reception or your nominated chemist to find out when your review is due.
Ordering repeats via EMIS ACCESS that are no longer on your list
If a need an item that is not on repeat list EMIS ACCESS doesn’t allow the you to use the message box and ask for the item separately. One way around this is by ticking a repeat item to active the message box and advise us at the end of the message that you do not need that particular item. This way, you can make a request for a medication not on your repeat list. Good examples are: Canesten Cream & pessaries,inhalers, Calpol for your children etc
You can now book appointments and order repeat prescriptions online.
To register to use this service please speak to a receptionist.